My email box currently shows over 100 emails received from Ann in the past 6 months and she usually gets back to me within a day or two, even on such time consuming requests as to review an entire admissions package (and she was thorough– she caught a mistake I made where I was using both ‘Berkeley’ and ‘Berkley’ on an essay).
I applied to most of the T14 schools, and more schools accepted me than waitlisted me and several offered a significant amount of scholarship, one of which was a full 3 year scholarship. Not a single T14 school that I had applied to rejected my application. It was pleasure working with her, and if I had to ever go through this process again, there’s no doubt I’d retain her service again.